We've Got Your Back Guarantee
PRODUCT REGISTRATION
Register your Yakima products below to ensure your purchase information is stored in our database and easy to find should you have a product or warranty issue in the future. Additionally, in the rare event we discover an issue with your product, we can quickly contact you with a resolution. You can register up to five products at one time. This form is for product registration, and failure to submit this registration does not diminish your warranty rights.
At this time we can only service and support product registrations with a U.S. address. If you are outside of the U.S., please register below but contact your local distributor for any warranty related support.
We've Got Your Back Warranty
YAKIMA LIMITED WARRANTY
This limited warranty covers Yakima-brand products and rack components manufactured by Yakima Products, Inc. (“Yakima”) and extends to the original end user purchaser (“original purchaser”) who uses the products for personal, family, or household use for the time periods from the date of purchase or date of delivery (if later than the date of purchase) specified below.
| Product Category | |
| Yakima Roof Racks, Mounts and Accessories | Lifetime |
| Yakima Cargo Boxes and Baskets | Lifetime |
| Yakima Bike Hitch Racks and Mounts | Lifetime |
| Yakima Cargo Bags, Crossbar Pads and Truck Pads | 2 Years |
| Yakima Rooftop Tents | 2 Years |
| Yakima Awnings | 1 Year |
| Yakima Trailers | 1 Year |
| Yakima Base Camp Accessories | 1 Year |
This warranty terminates when the original purchaser sells or otherwise transfers the product to any other person. Because Yakima cannot control the quality of products sold by unauthorized sellers, this warranty applies only to products that purchased from Yakima or a Yakima authorized seller in the United States, unless otherwise prohibited by law. Yakima reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites.
Remedies Under This Warranty:
Subject to Yakima’s inspection of the product, Yakima will remedy defects in materials and/or workmanship by repairing or replacing, at Yakima’s option, the defective product without charge for parts or labor, subject to the limitations and exclusions described in this warranty. In the event Yakima is unable to provide a replacement and repair is not commercially practicable or cannot be timely made, Yakima will provide a refund equal to the purchase price paid for the product.
What This Warranty Does Not Cover:
This warranty does not cover problems caused by normal wear and tear (including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, or natural breakdown of colors and materials over extended time and use), commercial or non-residential/personal use, accidents, damage due to abuse or negligence, unlawful vehicle operation, or damage caused by modifications or repairs not performed or authorized by Yakima. In addition, this warranty does not cover problems resulting from conditions beyond Yakima’s control including, but not limited to, theft, misuse, overloading, or failure to assemble, mount or use the product in accordance with Yakima’s written instructions or guidelines included with the product or made available to the original purchaser.
This Yakima warranty does not cover any damage to non-Yakima products transported using Yakima products or used in conjunction with Yakima products.
Any manufacturing defects typically show up on newer products or early in the product’s lifespan. Each situation is different.
| Examples of manufacturing defects that will be covered: | Examples of issues that are excluded from warranty coverage: |
| Cracks on welds | Off road driving – including backroads that are rough, washed out, boulder and rut strewn (smooth gravel roads are not considered off-road) |
| Vinyl coat cracking | Impact |
| Tears along seams on soft goods | Theft or damage from attempted theft |
| Zipper malfunctions on soft goods – teeth separation or head separates from teeth | Extreme weather events |
| Rivet issues | Faded Colors/UV damage |
| Internal mechanism seizures or loss of functionality | Tears in fabric (e.g., snags, rips); burns or other abrasions to fabric |
| Cracking of plastic surfaces under normal, residential / personal use | Material wear over time with use (normal wear and tear) |
| Accident damage | |
| Incorrect assembly or installation | |
| Damages from exceeding load capacity | |
| Negligence- failure to store, clean, or maintain product in an effective manner | |
| Abuse | |
| Damage from unauthorized alterations or modifications | |
| Damage from the use of non-compatible products | |
| Damage from improperly secured loads | |
| Second-hand ownership / used products | |
| Damage from automatic car wash | |
| For products not approved for RV or trailer use, damage from use with RV or trailer |
Warranty Claim Process
The original purchaser should contact Yakima by e-mail at: support@yakima.com, or phone 888.925.4621 for warranty claim instructions.
Upon contacting Yakima directly, a Yakima technician will provide the original purchaser with appropriate instructions. The original purchaser should be prepared to provide (1) description of the alleged defect, (2) photographs of the same, and (3) receipt or proof of purchase demonstrating when and where the product was purchased. In some instances, the original purchaser may be responsible for mailing the product to Yakima at their cost or, in other instances, a prepaid shipping label may be provided.
LIMITATION OF LIABILITY
Repair or replacement of a defective product, or the issuance of a refund, is the original purchaser’s exclusive remedy under this warranty. Damage or injury to the original purchaser, to his or her vehicle, cargo, or property, and/or to any other person or property is not covered by this warranty. This warranty is expressly made in lieu of any and all other express warranties, whether oral or written. Any implied warranties that may be applicable to products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Yakima’s sole liability is limited to the remedy set forth above. In no event will Yakima be liable for any direct, indirect, consequential, incidental, special, exemplary, or punitive damages, or for any other damages of any kind or nature (including, but not limited to, lost profits or lost sales). Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Check with your dealer or product instructions for details. Instructions are available at yakima.com.
Purchasing from Authorized Sellers:
If you have any questions about whether a seller is authorized, email us at support@yakima.com or call us at 888.925.4621 Monday through Thursday: 7:00 am - 4:00 pm PT and Friday: 7:00 am - 11:00 am PT.
Requesting a Copy of This Warranty:
If you would like a physical copy of this warranty, feel free to print this webpage or call our Customer Service team at 888.925.4621 and we’d be happy to send you a copy. Updated: June 1, 2024
FILE A CLAIM
We're sorry to hear that you're having a problem with your product. Before contacting us, please review the warranty coverage above and have the following ready:
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- Date and proof of purchase
- Details of the issue, including how it was being used, and what was being carried
- Photos that clearly show the issue
- Shipping address