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We've Got Your Back Guarantee
Register your Yakima products below to activate your Limited Lifetime Warranty. Doing so will ensure your purchase information is stored in our database and easy to find should you have a warranty issue. Additionally, in the rare event, we discover an issue with your product, we can quickly contact you with a resolution. You could register up to five products at one time.You warrant that this product will be used solely for personal, family and householder purposes and that it will not be used for business or commercial purposes. At this time we can only service and support warranty registrations with a U.S. address. If you are outside of the U.S. please register below and contact your local distributor for any warranty related support.
We've Got Your Back Warranty
YAKIMA LIMITED WARRANTY
This limited warranty covers Yakima-brand products and rack components manufactured by Yakima Products, Inc. (“Yakima”) for the benefit of the original retail purchaser (“original purchaser”) for the time periods specified below.
This warranty terminates when the original purchaser sells or otherwise transfers the product to any other person.
Subject to Yakima’s inspection of the product, Yakima will remedy defects in materials and/or workmanship by repairing or replacing, at Yakima’s option, the defective product without charge for parts or labor, subject to the limitations and exclusions described in this warranty. Yakima may elect, at its option, not to repair or replace a defective product, in which case Yakima will issue to the original purchaser, at Yakima’s option, either a refund equal to the purchase price paid for the product, or a credit to be used toward the purchase of new Yakima products or rack components.
This warranty does not cover problems caused by normal wear and tear (including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, or natural breakdown of colors and materials over extended time and use), commercial use, accidents, unlawful vehicle operation, or modifications or repairs not performed or authorized by Yakima. In addition, this warranty does not cover problems resulting from conditions beyond Yakima’s control including, but not limited to, theft, misuse, overloading, or failure to assemble, mount or use the product in accordance with Yakima’s written instructions or guidelines included with the product or made available to the original purchaser.
This Yakima warranty does not cover any damage to non-Yakima products transported using Yakima products or used in conjunction with Yakima products.
If a product is believed to be defective, the original purchaser should contact the Yakima dealer from whom it purchased the product, who will give the original purchaser instructions on how to proceed. If the original purchaser is unable to contact the Yakima dealer or the dealer is not able to remedy the defect, the original purchaser should contact Yakima by e-mail at: firstname.lastname@example.org, or phone 888.925.4621 for instructions.
Upon contacting Yakima directly, a Yakima technician will provide the original purchaser with appropriate instructions for returning the product to Yakima. The original purchaser will be responsible for the cost of mailing the product to Yakima. In order to receive any remedy under this warranty (either from a Yakima dealer or from Yakima directly), proof of purchase in the form of an original purchase invoice or receipt is strictly required. This limited warranty applies to all products sold at retail on or after January 2018.
|Length of Limited Warranty by Product Category|
|Yakima Roof Racks, Mounts and Accessories||Lifetime|
|Yakima Cargo Boxes and Baskets||Lifetime|
|Yakima Bike Hitch Racks and Mounts||Lifetime|
|Yakima Cargo Bags, Crossbar Pads and Truck Pads||2 Years|
|Yakima Rooftop Tents||2 Years|
|Yakima Awnings||1 Year|
|Yakima Trailers||1 Year|
|Yakima Base Camp Accessories||1 Year|
REPAIR OR REPLACEMENT OF A DEFECTIVE PRODUCT, OR THE ISSUANCE OF A REFUND OR CREDIT (AS DETERMINED BY YAKIMA), IS THE ORIGINAL PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY. DAMAGE OR INJURY TO THE ORIGINAL PURCHASER, TO HIS OR HER VEHICLE, CARGO, OR PROPERTY, AND/OR TO ANY OTHER PERSON OR PROPERTY IS NOT COVERED BY THIS WARRANTY. THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER EXPRESS WARRANTIES, WHETHER ORAL OR WRITTEN.
YAKIMA’S SOLE LIABILITY IS LIMITED TO THE REMEDY SET FORTH ABOVE. IN NO EVENT WILL YAKIMA BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR FOR ANY OTHER DAMAGES OF ANY KIND OR NATURE (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR LOST SALES). SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Check with dealer or instructions for details. Product instructions are available on yakima.com.
|Examples of manufacturing defects that will be covered:||Examples of issues that are excluded from warranty coverage:|
|Cracks on welds||Off road driving – Backroads that are rough, washed out, boulder and rut strewn. (Smooth gravel roads are not considered off-road)|
|Vinyl coat cracking||Impact|
|Tears along seams on soft goods||Theft or damage from attempted theft|
|Zipper malfunctions on soft goods – teeth separation or head separates from teeth||Extreme weather events|
|Rivet issues||Faded Colors/UV damage|
|Internal mechanism seizures or loss of functionality||Tears in fabric (snags, rips, etc)|
|Cracking of plastic surfaces under normal use||Material wear over time with use (normal wear and tear)|
|Incorrect assembly or installation|
|Damages from exceeding load capacity|
|Negligence- failure to store, clean, or maintain product in an effective manner|
|Altered or modified product|
|Use of non-compatible products|
|Damage from improperly secured loads|
|Second hand ownership|
|Damage from automatic car wash|
|Damage from use with RV or trailer – (pertains to products not approved for RV use)|
FILE A CLAIM
We're sorry to hear that you're having a problem with your product. Before contacting us please review the warranty coverage above and have the following ready:
- Date and proof of purchase
- Details of the issue, including how it was being used, and what was being carried
- Photos that clearly show the issue
- Shipping address