We build our gear to go the distance, but if something’s not right, we’ll help make it right. Whether you’re returning an item or dealing with a defect, we’ve got your back.
For damaged or defective items, head over to our Yakima Limited Warranty.
RETURN POLICY
30-day returns
To qualify for a return:
- Items must be unused, in new condition
- Returned in original Yakima packaging
- Include the packing slip, manuals, and all small parts
- Item must be within 30 days from the date of your Yakima shipping confirmation email
- Purchased directly from Yakima.com
Non-returnable items:
- Oversized freight items: Cargo Boxes (all models), Rooftop Tents, Awnings, Drawer Systems (e.g., Yakima MOD), and Trailers
- Pro orders
- Items marked as Final Sale or Deep Discount
- Merch and Apparel
- Products not purchased from Yakima.com
- Used or installed products
Please note: Yakima reserves the right to refuse or adjust refunds for returns that are used, incomplete, damaged, or received beyond the 30-day return window. Refunds in these cases may be reduced or denied at Yakima’s sole discretion.
RETURN PROCESS
REFUNDS
- Refunds issued to the original payment method
- Processed within 5–7 business days after return is received and inspected
- Original shipping charges are non-refundable, unless due to Yakima error
- Yakima provides a prepaid return shipping label for approved returns
ORDER CHANGES & CANCELLATIONS
Expedited Orders (2nd Day or Next Day Delivery):
- Cannot be canceled once placed
- Please use the return process if needed
Ground Orders:
- Orders placed before 12:01 PM ET may be canceled within 60 minutes
- Call 888-925-4621, Option 2, Monday–Thursday, 7 AM – 4 PM PT, and Friday 7 AM – 11 AM PT
Need to change something?
- Once your order is placed, we can’t modify it, but we may be able to cancel it before it ships. Call us at 888-925-4621, Option 1