I purchased my Yakima JayLow kayak racks in May 2021 and have used them regularly for nearly five years. Throughout that time, they have securely transported my kayaks on countless trips and have been one of my favorite pieces of outdoor gear.
Recently, one of the SpinVice clamp mechanisms failed during normal use. While I was disappointed that the component broke, what happened next reminded me why buying quality products from reputable companies matters.
I was able to locate my original proof of purchase and submitted a warranty claim through the retailer. Yakima stood behind their product and approved a replacement quickly and without hassle.
Anyone can make a great product when it’s brand new. What really matters is how a company supports its customers years later when something goes wrong. In my case, Yakima honored their lifetime warranty on a nearly five-year-old rack, and that level of support is increasingly rare.
The JayLow has been an excellent kayak carrier, and this experience has reinforced my confidence in the Yakima brand. Knowing that the company truly stands behind its products gives me no hesitation in purchasing Yakima products again in the future.
Thank you, Yakima, for backing your products and your customers.