Yakima's customer service is top notch, they're responsive, know their products and they answer the phone.
I purchased 3 used Hold up 2 racks from an online auction. Found that they needed a few parts including new locks for which they helped me find and delivered promptly.
They made my good auction buy into a great buy, it's the best bike rack I have owned. Its easy to use and very stable, and the built in cable locks makes life that much easier.
P
P.P.A.F.
NPS score:
0 (Not at all likely)
10 (Extremely likely)
Likes:That the chipping was really fast
Improvements:Everything was great there's no need for improvement
Bolt for hold up
It was what I needed and I got what I ordered perfect match for my bike rack
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Shipping Notice
Express Shipping orders will be shipped same-day if received before 11:00 am PT Monday - Friday. Otherwise, all Express Delivery orders will ship the next business day.
FedEx Ground & FedEx SmartPost w/ USPS may take up to 5-10 business days to ship and may take up to 2 weeks to be delivered depending on your distance from our warehouse.
Orders with Cargo Boxes and Rooftop Tents must ship via a Truck carrier and cannot be expedited.
Orders will not be shipping on weekends or holidays.
Hawaii and Alaska: we are unable to ship Cargo Boxes and Rooftop Tents to Hawaii or Alaska. Shipments to Hawaii and Alaska should expect one additional day delay for all deliveries.