Some Yakima products (cargo boxes, rooftop tents, trailers, etc) are too large or heavy for standard shipping and will be sent via freight (LTL) using a trusted carrier. Here's what you need to know:
1. Order Confirmation & Tracking
- Once your order is processed, you'll receive a shipping confirmation email with the carrier’s name and tracking number to monitor your shipment’s progress.
2. Scheduling Your Delivery
- After the shipment arrives at the local terminal, the carrier will contact you to schedule a delivery appointment 1-2 business days in advance.
- Freight deliveries typically require a 4-hour or full-day window, and an adult (18+) must be present to sign for the delivery.
3. Inspecting Your Shipment
- Before Signing: Inspect the packaging for visible damage. Do not sign the delivery receipt as “clear” if there’s damage.
- Cargo Boxes: Even if the outer box looks fine, check the cargo box itself for cracks or dents — hidden damage is possible.
- Count Check: Confirm the number of boxes/pallets matches the Bill of Lading (BOL). Note any discrepancies on the Proof of Delivery (POD).
- If the shipment is damaged or incomplete: Take photos and either refuse the delivery or clearly note the damage on the POD. Any damage not noted at the time of delivery is not the responsibility of Yakima.
- Additional Delivery Services: If liftgate or inside delivery was not used, make sure those options are not marked or checked. Note on the POD that these services were not requested.
- Pallets must be accepted or refused as a complete unit. Individual items on a pallet cannot be refused.
4. What to Do If You Find Damage After Delivery
- You have 5 days to inspect the product and report any hidden damage. If damage is discovered, keep the original packaging and damaged items and contact Yakima Customer Service at (888-925-4621) immediately.
5. Please note that freight items are not eligible for returns, except for special circumstances.